Help & FAQs

In 2015, Public Health England (PHE) published an expert independent review ⁽¹⁾ concluding that:

•       The current best estimate is that e-cigarettes are around 95% less harmful than smoking
•       Nearly half the population (44.8%) don’t realise e-cigarettes are much less harmful than smoking
•       There is no evidence so far that e-cigarettes are acting as a route into smoking for children  or non-smokers

This statement was reviewed and confirmed in 2019 ⁽²⁾ : “Combining EC (the most popular source of support used by smokers in the general population), with stop smoking service support (the most effective type of support), should be a recommended option available to all smokers.”

All of our products have been emission tested in line with the requirements of the Tobacco Products Directive (TPD), and notified where appropriate. None of our products contain substances banned by the TPD.

Sources:

⁽¹⁾https://www.gov.uk/government/news/e-cigarettes-around-95-less-harmful-than-tobacco-estimates-landmark-review.

⁽²⁾https://www.gov.uk/government/publications/vaping-in-england-an-evidence-update-february-2019/vaping-in-england-evidence-update-summary-february-2019

Contrary to common belief, the optimal nicotine level is not directly related to the number of cigarettes smoked per day.

Nicotine in an electronic cigarette has two purposes: to fill the craving effect during the smoker's withdrawal, and to mimic the throat sensation associated with cigarette smoking. The level of nicotine used must therefore meet these two functions.

A recent study suggests that it is advisable to start up with the highest nicotine level you can tolerate. ⁽¹⁾ 

Source :

⁽¹⁾ https://www.sciencedirect.com/science/article/abs/pii/S0306460318308062

The Royal College of Midwives advises pregnant smokers to switch to vaping ⁽¹⁾: 

• “E-cigarettes contain some toxins, but at far lower levels than found in tobacco smoke. If a pregnant woman who has been smoking chooses to use an e-cigarette (vaping) and it helps her to quit smoking and stay smokefree, she should be supported to do so.” 
• “If a woman has switched completely to vaping and is not smoking at all, she should be recorded as a non-smoker.”
• “Based on the available evidence on e-cigarette safety, there is no reason to believe that use of an e-cigarette has any adverse effect on breastfeeding. ‘Vaping’ should continue if it is helpful to quitting smoking and staying smoke free.”

Source : 

⁽¹⁾ https://www.rcm.org.uk/media/3394/support-to-quit-smoking-in-pregnancy.pdf

Following the 1 October 2015 changes to the law on e-cigarettes ⁽¹⁾, it is illegal in the UK for retailers to sell electronic cigarettes (e-cigarettes) or e-liquids to someone under 18 and for adults to buy (or try to buy) tobacco products or e-cigarettes for someone under 18.

Source :

⁽¹⁾https://www.gov.uk/government/publications/new-rules-about-tobacco-e-cigarettes-and-smoking-1-october-2015/new-rules-about-tobacco-e-cigarettes-and-smoking-1-october-2015

If you have a damaged item, all you need to do is let us know within 48 hours of receiving it, either by phone or email.

You can then return the product to us, and if it’s found to be faulty a refund or exchange will be issued. If the product is no longer in stock, you will be offered a refund or an exchange of a product of your own choosing. If the product is judged as not defective, caused by wear and tear or mis-used they will be returned to you. (In this case you will be liable for the cost of returning the goods to us.)

*Please send using tracked postage*

If you find an item out of stock, please get in touch so that we can keep you updated on when we will be stocking up.

To login into your account press the account icon and enter your email address and password, you will also be able to login into your account during the checkout process.

If you are having difficulties logging in, please go to the login page and press the forgot your password button and follow the instructions.

Once you’ve set up your Paypal payment, payment will be taken automatically from your PayPal account. The frequency of payment will depend on the frequency of your subscription, i.e. if you’ve selected a delivery once a month, payment will be taken once a month.

Currently, we accept payment via PayPal for our subscription service - you can either set up a PayPal account or continue as a guest.

Don’t worry - it can take PayPal up to 48 hours to sync monthly payments from our website. If you have any further problems with payments, you can contact us at contact@t-juice.com.

You are able to pause your subscription for as long as you require, and resume it whenever you’re ready. To do so, simply sign into My Account, select My Subscriptions, click Edit and select Pause Subscription.

You cannot use promotional codes on our T-Club subscription service - there is a discount of 15% on every T-Juice product ordered on your subscription.

The usual cause of this is an issue with your PayPal account or card, we recommend contacting PayPal directly. When a payment is skipped PayPal will automatically rebill you 5 days later and if you get in touch with us at contact@t-juice.com, we can confirm this.

This occurs when PayPal is unable to collect payment after 3 attempts, please check your card details with PayPal and re-subscribe on the T-Juice website.

Our T-Club subscription service is an easy and convenient way to order your favourite T-Juice products. Simply choose the T-Juice flavour you would like, the quantity and how often you would like to receive your order. You will receive 15% off your order by subscribing and payment will automatically be taken from your PayPal account. Your T-Club order will be shipped straight to your door at your selected without you even having to re-order. We will even occasionally include free surprises in your order to thank you for your loyalty.

1 - Navigate to the page of the product you wish to purchase
2 - Select how many bottles you wish to purchase and choose the subscribe and save option
3 - Choose how frequently you wish to receive your subscription
4 - Choose a subscription start date and subscription end date
5 - Checkout and pay for your order

You can cancel your subscription at any time - to cancel your subscription simply follow our step by step instructions below

- Log in to your account
- Click My Subscriptions
- Find the subscription plan you would like to cancel and then click CANCEL. 

No, you create a T-Club subscription plan that works for you and are free to cancel at any time.

Yes, you can have multiple subscriptions for different flavours/ nicotine strengths.

Currently, we offer free delivery on all UK orders, the cost of international shipping is £6.99. Please find further details about our delivery  here 

Go to My Account – click on My Subscriptions – find your ordered product- click on Edit – scroll down to Update your Subscription , Select Subscription Frequency from the drop down menu – select your preferred frequency and click on the Update My Subscription button when complete.

Yes, you can add multiple products in your cart and proceed to checkout as normal. To view the multiple orders, click on My Account, Select My Subscriptionand then you will see your orders split individually.

Yes, just can add more than one nicotine strengths to your subscription. Select your products with the subscription option and add to your basket as normal, then proceed to payment .

Login to My Account, select My Subscription and Edit. Click the Edit Subscription Items button, which will redirect you to the subscription edit mode. Find your product and select your new nicotine strength and click Add to Subscription. Once you’re happy with changes, head over to your shopping cart, select Update Subscription and you will be taken to a new page to review changes and proceed to follow the next steps.

1 - Login to My Account
2 - Click on My Subscriptions
3 - FInd your ordered product and click onEdit
4 - Scroll down to Update your Subscription
5 - Scroll down to the Quantity box and type in your preferred quantity
6 - Click on the Update My Subscriptionbutton when complete and you will be redirected to PayPal to complete your subscription update.

1 - Login to My Account
2 - Click on My Subscriptions and Edit Subscription Items
3 - Your screen will automatically redirect to the homepage where you will be in subscription edit mode
4 - Find the new product you would like to change, select item and proceed as normal.

As a thank you for your loyalty, we will occasionally send some freebies with your subscription. This can include promotional items, flavours we think you may like, or even samples of new flavours. Please note free items cannot be exchanged for other T-Juice products – you can always regift the products on to another vaper or smoker you know!