FAQs
Please find the answers to some of our more commonly asked questions. If you cannot find the answers you need, feel free to get in touch with us via phone and email.
Payment
We accept payments from Mastercard, Amex, American Express, Visa, Maestro and PayPal
Treat someone by getting them a gift card! Click here for more info.
Shipping & Returns
We send all orders via Royal Mail.
UK orders will arrive in 2-3 working days, whilst international orders take 7-10 working days. Please note, that during promotional periods and during Christmas, orders may take a little longer.
This will vary depending on the country. Please refer to your location’s rules for taxes and duties for international shipments.
If you wish to make a change to an order please let us know as soon as possible, if the order has already been dispatched, we are unable to change the order. Get in touch here.
Due to regulations we can not ship to any of the following countries.
| Afghanistan | Aland Islands | Algeria |
Andorra | Anguilla | Antarctica | Antigua and Barbuda |
Argentina | Aruba | Austria | Bahamas |
Bangladesh | Barbados | Belgium | Belize |
Benin | Bermuda | Bhutan | Bolivia |
Botswana | Bouvet Island | Brazil | British Indian Ocean territory |
British Virgin Islands | Brunei | Bulgaria | Burkina Faso |
Burundi | Cambodia | Cameroon | Cape Verde |
Cayman Islands | Central African Republic | Chad | China |
Christmas Island | Cocos (Keeling) Island | Comoros | Congo - Brazzaville |
Congo- Kinshasa | Cook Islands | Costa Rica | Cote d'Ivoire |
Cuba | Cyprus | Djibouti | Dominica |
Dominican Republic | Ecuador | Egypt | El Salvador |
Eritrea | Estonia | Ethiopia | Falkland Islands |
Faroe Islands | Fiji | Finland | French Polynesia |
French Southern Territories | Gabon | Gambia | Georgia |
Ghana | Greece | Grenada | Guadeloupe |
Guatemala | Guinea | Guinea Bissau | Guyana |
Haiti | Heard Island and McDonald Islands | Honduras | Hong Kong SAR China |
Hungary | India | Indonesia | Iran |
Iraq | Italy | Jamaica | Jordan |
Kenya | Kiribati | Kuwait | Kyrgyzstan |
Laos | Latvia | Lebanon | Lesotho |
Liberia | Libya | Lithuania | Luxembourg |
Macau SAR China | Macedonia | Madagascar | Malawi |
Malaysia | Maldives | Mali | Marshall Islands |
Martinique | Mauritania | Mayotte | Mexico |
Micronesia | Moldova | Mongolia | Montserrat |
Morocco | Mozambique | Myanmar (Burma) | Namibia |
Nauru | Nepal | Netherlands Antilles | New Caledonia |
Nicaragua | Niger | Nigeria | Niue |
Norfolk Island | North Korea | Oman | Pakistan |
Palau | Palestinian Territories | Panama | Papua New Guinea |
Paraguay | Peru | Philippines | Pitcairn Islands |
Poland | Portugal | Qatar | Reunion |
Romania | Rwanda | Saint Barthelemy | Saint Helena |
Saint Kitts and Nevis | Saint Lucia | Saint Martin | Saint Pierre and Miquelon |
Saint Vincent and the Grenadines | Samoa | San Marino | Sao Tome and Principe |
Saudi Arabia | Senegal | Seychelles | Sierra Leone |
Singapore | Slovenia | Solomon Islands | Somalia |
South Africa | South Georgia and the South Sandwich Islands | South Korea | Sri Lanka |
Sudan | Suriname | Svalbard and Jan Mayen | Swaziland |
Syria | Tajikistan | Tanzania | Thailand |
Timor Leste | Togo | Tokelau | Tonga |
Trinidad and Tobago | Turkey | Turkmenistan | Turks and Caicos Islands |
Tuvalu | Uganda | United Arab Emirates | Uruguay |
U.S Minor Outlaying Islands | Uzbekistan | Vanuatu | Vatican City |
Venezuela | Vietnam | Wallis and Futuna | Western Sahara |
Yemen | Zambia | Zimbabwe |