Please note during COVID19, we are operating and shipping as normal. Delivery times may be longer than usual.

FAQs

Please find the answers to some of our more commonly asked questions. If you cannot find the answers you need, feel free to get in touch with us via phone and email.

Payment

We accept payments from Mastercard, Amex, American Express, Visa, Maestro and PayPal

Treat someone by getting them a gift card! Click here for more info.

Shipping & Returns

We send all orders via Royal Mail.

UK orders will arrive in 2-3 working days, whilst international orders take 7-10 working days. Please note, that during promotional periods and during Christmas, orders may take a little longer.

This will vary depending on the country. Please refer to your location’s rules for taxes and duties for international shipments.

If you wish to make a change to an order please let us know as soon as possible, if the order has already been dispatched, we are unable to change the order. Get in touch here.

Due to regulations we can not ship to any of the following countries.

 

Afghanistan

Aland Islands

Algeria

Andorra

Anguilla

Antarctica

Antigua and Barbuda

Argentina

Aruba

Austria

Bahamas

Bangladesh

Barbados

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Botswana

Bouvet Island

Brazil

British Indian Ocean territory

British Virgin Islands

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Cape Verde

Cayman Islands

Central African Republic

Chad

China

Christmas Island

Cocos (Keeling) Island

Comoros

Congo - Brazzaville

Congo- Kinshasa

Cook Islands

Costa Rica

Cote d'Ivoire

Cuba

Cyprus

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Eritrea

Estonia

Ethiopia

Falkland Islands

Faroe Islands

Fiji

Finland

French Polynesia

French Southern Territories

Gabon

Gambia

Georgia

Ghana

Greece

Grenada

Guadeloupe

Guatemala

Guinea

Guinea Bissau

Guyana

Haiti

Heard Island and McDonald Islands

Honduras

Hong Kong SAR China

Hungary

India

Indonesia

Iran

Iraq

Italy

Jamaica

Jordan

Kenya

Kiribati

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Lesotho

Liberia

Libya

Lithuania

Luxembourg

Macau SAR China

Macedonia

Madagascar

Malawi

Malaysia

Maldives

Mali

Marshall Islands

Martinique

Mauritania

Mayotte

Mexico

Micronesia

Moldova

Mongolia

Montserrat

Morocco

Mozambique

Myanmar (Burma)

Namibia

Nauru

Nepal

Netherlands Antilles

New Caledonia

Nicaragua

Niger

Nigeria

Niue

Norfolk Island

North Korea

Oman

Pakistan

Palau

Palestinian Territories

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Pitcairn Islands

Poland

Portugal

Qatar

Reunion

Romania

Rwanda

Saint Barthelemy

Saint Helena

Saint Kitts and Nevis

Saint Lucia

Saint Martin

Saint Pierre and Miquelon

Saint Vincent and the Grenadines

Samoa

San Marino

Sao Tome and Principe

Saudi Arabia

Senegal

Seychelles

Sierra Leone

Singapore

Slovenia

Solomon Islands

Somalia

South Africa

South Georgia and the South Sandwich Islands

South Korea

Sri Lanka

Sudan

Suriname

Svalbard and Jan Mayen

Swaziland

Syria

Tajikistan

Tanzania

Thailand

Timor Leste

Togo

Tokelau

Tonga

Trinidad and Tobago

Turkey

Turkmenistan

Turks and Caicos Islands

Tuvalu

Uganda

United Arab Emirates

Uruguay

U.S Minor Outlaying Islands

Uzbekistan

Vanuatu

Vatican City

Venezuela

Vietnam

Wallis and Futuna

Western Sahara

Yemen

Zambia

Zimbabwe