Due to the ongoing Covid-19 situation, deliveries may take a little longer than normal. The safety of our teams is our priority and we are taking all precautions to protect our staff and customers.
Please allow Royal Mail extra time to deliver your order, for domestic deliveries please allow up to 5 working days for delivery. There are currently delays for international deliveries please allow extra time for your delivery. We appreciate your patience and apologise for the delay.
UK orders are sent via Royal Mail. Delivery dates will be set out in your dispatch confirmation, the usual delivery time is 2-3 working days. Although we use all reasonable means to ensure your order is delivered within the specified time frames, during busy periods and promotional period deliveries may take longer.
For all orders under £20 there is a £1.99 delivery charge
All orders over £20 have free shipping.
Our order cut-off point for most of our services is 1 pm GMT, Monday to Friday. Orders placed over weekends and bank holidays will not be dispatched until the next working day. You may, however, receive an email saying that your items have been shipped outside of these times, this does not mean it has been collected by the courier but that your order is awaiting collection by the courier.
Please ensure that your delivery details are correct, we will not replace or re-send orders at our expense if the incorrect address details have been supplied by the customer. Postage may be upgraded at T Juice’s discretion. Your email address or telephone number may be provided to the courier for tracking purposes and to notify you of delivery time.
If your order has not arrived within 7 working days (UK orders) 14 working days (international orders) please contact a member of the T Juice team via email or telephone quoting your order number.
If you require any further information regarding deliveries, please e-mail the T Juice customer service team through our Contact Us page.
International orders are sent via Royal Mail’s international service. Delivery dates will be set out in your dispatch confirmation, the delivery time for international orders is usually up to 10 working days, however, delivery times may take up to 1 month according to local customs policies. Although we use all reasonable means to ensure your order is delivered within the specified time frames, during busy or promotional periods deliveries may take longer.
There may be restrictions on some products for certain international countries, if we are unable to deliver part of your order, we will inform you and offer an exchange or a refund. International orders may be subject to import duties and taxes which will be applied once the order reaches its destination country. The customer will be responsible for payment of import duties and taxes if you have any queries, we advise contacting your local customs office. International deliveries may also be subject to being opened and inspected by customs authorities.
If you want to return any of our products please email firstname.lastname@example.org. We must be contacted within 14 days of you receiving the goods, then you have an additional 14 days to return the goods to us.
If you change your mind about your purchase, you can return it to us for a refund or an exchange. Items must be sealed and in a resalable condition. We suggest that you send any product you wish to return via recorded delivery and use packaging that is suitable as we will not accept responsibility for lost or damaged goods.
Refunds will be made to the payment card/papal used at purchase and will be processed within a maximum of 30 days.
For defective or damaged goods, please get in touch with our Customer Service team before disposing of any products, as we may require batch numbers, photographic evidence of any damage or request that the item is returned to us.
Refunds will be made to the account used at the point of purchase and will be processed within a maximum of 30 days.
UK orders will arrive in 2-3 working days, whilst international orders take 7-10 working days. Please note, that during promotional periods and during Christmas, orders may take a little longer.
What are the internationals taxes, duties, etc. that I must pay?
This will vary depending on the country. Please refer to your location’s rules for taxes and duties for international shipments.
How do I make changes to an order I’ve already placed?
If you wish to make a change to an order please let us know as soon as possible, if the order has already been dispatched, we are unable to change the order. Get in touch here.
What countries are you unable to deliver to?
Due to regulations we can not ship to any of the following countries.
Afghanistan Aland Islands Algeria Andorra Anguilla Antarctica Antigua and Barbuda Argentina Aruba Austria Bahamas Bangladesh Barbados Belgium Belize Benin Bermuda Bhutan Bolivia Botswana Bouvet Island Brazil British Indian Ocean territory British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Cayman Islands Central African Republic Chad China Christmas Island Cocos (Keeling) Island Comoros Congo – Brazzaville Congo- Kinshasa Cook Islands Costa Rica Cote d’Ivoire Cuba Cyprus Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland French Polynesia French Southern Territories Gabon Gambia Georgia Ghana Greece Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Heard Island and McDonald Islands Honduras Hong Kong SAR China Hungary India Indonesia Iran Iraq Italy Jamaica Jordan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Lithuania Luxembourg Macau SAR China Macedonia Madagascar Malawi Malaysia Maldives Mali Marshall Islands Martinique Mauritania Mayotte Mexico Micronesia Moldova Mongolia Montserrat Morocco Mozambique Myanmar (Burma) Namibia Nauru Nepal Netherlands Antilles New Caledonia Nicaragua Niger Nigeria Niue Norfolk Island North Korea Oman Pakistan Palau Palestinian Territories Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Islands Poland Portugal Qatar Reunion Romania Rwanda Saint Barthelemy Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Seychelles Sierra Leone Singapore Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands South Korea Sri Lanka Sudan Suriname Svalbard and Jan Mayen Swaziland Syria Tajikistan Tanzania Thailand Timor Leste Togo Tokelau Tonga Trinidad and Tobago Turkey Turkmenistan Turks and Caicos Islands Tuvalu U.S Minor Outlaying Islands Uganda United Arab Emirates Uruguay Uzbekistan Vanuatu Vatican City Venezuela Vietnam Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe