Delivery And Returns
Due to the ongoing Covid-19 situation, our deliveries are taking a little longer than normal. The safety of our teams is our priority and we are taking all precautions to protect our staff and customers.
Please allow Royal Mail extra time to deliver your order, due to increased demand and staff shortages delivery times are longer than usual. As a result, your order will likely take between 7-10 working days to get to you. We appreciate your patience and apologise for the delay
UK orders are sent via Royal Mail, completely FREE of charge. The usual delivery time is 2-3 working days. Although during promotional and the Christmas period deliveries may take longer.
International orders are sent via Royal Mail's international service and the postage fee is £6.99. The usual delivery time for international orders is up to 10 working days, however delivery times may take longer according to local customs policies. During promotional and Christmas periods this may take a little longer.
If you want to return any of our products please email firstname.lastname@example.org. We must be contacted within 14 days of you receiving the goods, then you have an additonal 14 days to return the goods to us.
If you change your mind about your purchase, you can return it to us for a refund or an excahnge. Items must be sealed and in a resalable conditon. We suggest that you send any product you wish to return via recorded delivery and use packaging that is suitable as we will not accept responsibility for lost or damaged goods.
Refunds will be made to the payment card/paypal used at purchase and will be processed within a maximum of 30 days.
For defective or damaged goods, please get in touch with our Cusotmer Service team before disposing of any products, as we may require batch numbers, photographic evidence of any damage or request that the item is returned to us.
Refunds will be made to the account used at the point of purchase and will be processed within a maximum of 30 days.
Please see Terms & Conditons for more details.