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Delivery Information

Due to the ongoing Covid-19 situation, deliveries may take a little longer than normal. The safety of our teams is our priority and we are taking all precautions to protect our staff and customers.

Please allow Royal Mail extra time to deliver your order, for domestic deliveries please allow up to 5 working days for delivery. There are currently delays for international deliveries please allow extra time for your delivery. We appreciate your patience and apologise for the delay.

UK orders are sent via Royal Mail. Delivery dates will be set out in your dispatch confirmation, the usual delivery time is 2-3 working days. Although we use all reasonable means to ensure your order is delivered within the specified time frames, during busy periods and promotional period deliveries may take longer.


Our order cut-off point for most of our services is 1 pm GMT, Monday to Friday. Orders placed over weekends and bank holidays will not be dispatched until the next working day. You may, however, receive an email saying that your items have been shipped outside of these times, this does not mean it has been collected by the courier but that your order is awaiting collection by the courier.


Please ensure that your delivery details are correct, we will not replace or re-send orders at our expense if the incorrect address details have been supplied by the customer. Postage may be upgraded at T Juice’s discretion. Your email address or telephone number may be provided to the courier for tracking purposes and to notify you of delivery time.


If your order has not arrived within 7 working days (UK orders) 14 working days (international orders) please contact a member of the T Juice team via email or telephone quoting your order number.


If you require any further information regarding deliveries, please e-mail the T Juice customer service team through our Contact Us page.

International orders are sent via Royal Mail’s international service. Delivery dates will be set out in your dispatch confirmation, the delivery time for international orders is usually up to 10 working days, however, delivery times may take up to 1 month according to local customs policies. Although we use all reasonable means to ensure your order is delivered within the specified time frames, during busy or promotional periods deliveries may take longer.


There may be restrictions on some products for certain international countries, if we are unable to deliver part of your order, we will inform you and offer an exchange or a refund. International orders may be subject to import duties and taxes which will be applied once the order reaches its destination country. The customer will be responsible for payment of import duties and taxes if you have any queries, we advise contacting your local customs office. International deliveries may also be subject to being opened and inspected by customs authorities.

If you want to return any of our products please email contact@t-juice.com. We must be contacted within 14 days of you receiving the goods, then you have an additional 14 days to return the goods to us.

If you change your mind about your purchase, you can return it to us for a refund or an exchange. Items must be sealed and in a resalable condition. We suggest that you send any product you wish to return via recorded delivery and use packaging that is suitable as we will not accept responsibility for lost or damaged goods.

Refunds will be made to the payment card/papal used at purchase and will be processed within a maximum of 30 days.

For more information, visit our returns policy

For defective or damaged goods, please get in touch with our Customer Service team before disposing of any products, as we may require batch numbers, photographic evidence of any damage or request that the item is returned to us.

Refunds will be made to the account used at the point of purchase and will be processed within a maximum of 30 days.

Please see Terms & Conditions for more details

We send all orders via Royal Mail.

UK orders will arrive in 2-3 working days, whilst international orders take 7-10 working days. Please note, that during promotional periods and during Christmas, orders may take a little longer.

This will vary depending on the country. Please refer to your location’s rules for taxes and duties for international shipments.

If you wish to make a change to an order please let us know as soon as possible, if the order has already been dispatched, we are unable to change the order. Get in touch here.

Due to regulations we can not ship to any of the following countries.

 

Afghanistan

Aland Islands

Algeria

Andorra

Anguilla

Antarctica

Antigua and Barbuda

Argentina

Aruba

Austria

Bahamas

Bangladesh

Barbados

Belgium

Belize

Benin

Bermuda

Bhutan

Bolivia

Botswana

Bouvet Island

Brazil

British Indian Ocean territory

British Virgin Islands

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Cape Verde

Cayman Islands

Central African Republic

Chad

China

Christmas Island

Cocos (Keeling) Island

Comoros

Congo - Brazzaville

Congo- Kinshasa

Cook Islands

Costa Rica

Cote d'Ivoire

Cuba

Cyprus

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Eritrea

Estonia

Ethiopia

Falkland Islands

Faroe Islands

Fiji

Finland

French Polynesia

French Southern Territories

Gabon

Gambia

Georgia

Ghana

Greece

Grenada

Guadeloupe

Guatemala

Guinea

Guinea Bissau

Guyana

Haiti

Heard Island and McDonald Islands

Honduras

Hong Kong SAR China

Hungary

India

Indonesia

Iran

Iraq

Italy

Jamaica

Jordan

Kenya

Kiribati

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Lesotho

Liberia

Libya

Lithuania

Luxembourg

Macau SAR China

Macedonia

Madagascar

Malawi

Malaysia

Maldives

Mali

Marshall Islands

Martinique

Mauritania

Mayotte

Mexico

Micronesia

Moldova

Mongolia

Montserrat

Morocco

Mozambique

Myanmar (Burma)

Namibia

Nauru

Nepal

Netherlands Antilles

New Caledonia

Nicaragua

Niger

Nigeria

Niue

Norfolk Island

North Korea

Oman

Pakistan

Palau

Palestinian Territories

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Pitcairn Islands

Poland

Portugal

Qatar

Reunion

Romania

Rwanda

Saint Barthelemy

Saint Helena

Saint Kitts and Nevis

Saint Lucia

Saint Martin

Saint Pierre and Miquelon

Saint Vincent and the Grenadines

Samoa

San Marino

Sao Tome and Principe

Saudi Arabia

Senegal

Seychelles

Sierra Leone

Singapore

Slovenia

Solomon Islands

Somalia

South Africa

South Georgia and the South Sandwich Islands

South Korea

Sri Lanka

Sudan

Suriname

Svalbard and Jan Mayen

Swaziland

Syria

Tajikistan

Tanzania

Thailand

Timor Leste

Togo

Tokelau

Tonga

Trinidad and Tobago

Turkey

Turkmenistan

Turks and Caicos Islands

Tuvalu

Uganda

United Arab Emirates

Uruguay

U.S Minor Outlaying Islands

Uzbekistan

Vanuatu

Vatican City

Venezuela

Vietnam

Wallis and Futuna

Western Sahara

Yemen

Zambia

Zimbabwe